FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What shipping options do you offer?
We offer standard and expedited shipping options to meet your needs. The available options will be displayed at checkout, allowing you to choose the best shipping method for your location and urgency.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available for faster delivery. Please note that processing time is 1-3 business days before your order is shipped.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and costs will vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and see its estimated delivery date.
Orders
Below are some of are common questions about orders
How do I place an order on your website?
Placing an order is easy. Simply browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details, then confirm your order.
Can I make changes to my order after it’s been placed?
If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is processed.
Can I cancel my order?
If you need to cancel your order, please contact our customer support team immediately. We can cancel the order if it has not yet been processed or shipped.
What payment methods do you accept?
We accept all ShopPay, and all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as indicated at checkout.
Products
Below are some common questions about our products
What materials are used in your products?
Our products are made from high-quality materials such as recycled polyester, cotton, spandex, and other durable fabrics. Each product description on our website provides detailed information about the materials used.
Are your products eco-friendly?
Yes, many of our products are made from sustainable, eco-friendly materials, including recycled polyester. We are committed to reducing our environmental impact by sourcing materials that meet strict environmental standards.
What makes your products different from other athletic brands?
Our products are designed with both performance and sustainability in mind. We use high-quality materials that provide comfort, durability, and flexibility, all while ensuring our environmental impact is minimized. Additionally, our unique reward system, Grit Gear Credits, allows customers to earn points with every purchase.